Frequently Asked Questions

What is the Pupture Perfect box?

This is a unique concept where our talented designers create a digital illustration of your pet from a photo you provide.  Each month this illustration will appear on a different item.

We want to keep back some surprises but your box may contain a mug, notebook or coaster - plus a couple of other goodies.

We are dog owners and lovers ourselves, so we only pick items we would be delighted to receive.

How does it work?

When you sign up for a subscription we will email you so you can send in your pet photo (details of what we need are at the bottom of this page).

We will use your photo to design a digital illustration and then each month you sit back and wait for your box to arrive.  It's that easy!

It's straightforward to manage your subscription.  Our system can take recurring payments and allows you to login and manage your details yourself.  

Can I cancel my subscription?

We hate it when you sign up for something and then it is incredibly difficult to cancel.  Been there, done that.

So we have ensured it is quick and easy to cancel at any time.  We don't want to lose you though so please do get in touch with us if you want to discuss anything by emailing

When will I get my box?

We send our boxes by Royal Mail on 4th day of each month.  If you’ve had your shipping confirmation email then it’s on the way! In the UK it should take about 2-3 days. Some parcels may not fit through your letter box, so it might be at the sorting office. They should leave a card for you but sometimes they don’t. 

Internationally, parcels will take a little longer. Perhaps 7-14 days. If there are customs issues then it can even be a little longer. Your package will be with your local postal service.   If you think your parcel is taking too long, drop us an email at with your details and subscription number and we will look into it for you. It’s not a tracked service but we find it to be very reliable.

What makes a great photo to act as the basis for the illustration?

We want to be able to see the head and shoulders of your pet as that is what will form the basis of the illustration.  The quality of the photo doesn't matter too much so a photo taken on your phone will be fine.  It just needs to accurately display the colours and features of your pet.  The image on the right shows some actual photos we have used.

Don't worry though.  If we think your photo isn't quite right, we will let you know.